Module : Interpersonal Communication & Conflict Management.

• Understanding of various types of personalities

• Differentiated the personality types within the group

• Communication approach towards each type of personality

• Importance of Interpersonal Communication

• Conflicts in Communication

• Understanding the conflict arousals due to Want & Need, Emotion, Values, Identity and Power

• Overcoming and Managing conflicts in communication

The modules were done with the interactive session along with the activities and video presentations.